The situation at professional services firms

Professional services

Advice is a trust purchase. A business owner looking for an accountant or a consultant cannot judge the quality before paying. So they look for signals: who have you helped before, what do you actually think about something, do you understand my situation. Those are not things a page saying "reliable, expert, personal" solves.

Yet that is exactly what sits on most sites in this corner. Three services, a photo of a handshake, and a team of four faces. Nothing shows that you know something your competitor does not. Meanwhile this is the sector where writing substantively works hardest, because your entire product is substance.

What is different for professional services

5 points
  • A page per audience rather than per service. An accountant for freelancers and an accountant for construction firms are two clients with two problems, and that is how they search.
  • Content that answers a question instead of describing your service. One good article about a rule that just changed brings in more enquiries than a year of "about us".
  • Rates or a rate structure, even if you would rather not. Anyone giving no indication at all gets skipped by business owners collecting three quotes — and there are more of those than you think.
  • A first conversation that is low-threshold and named as such. "A thirty-minute introduction, no obligation" converts better than "get in touch".
  • The nerve to show specialisation. A site saying you do everything for everybody attracts nobody with a specific problem.

What that looks like at professional services

An example

A business owner in construction searches in November for a tax rule that just changed for his sector. He lands on an article of yours describing exactly his situation, with a worked example. At the bottom there is no sales block but one sentence: this is what it means for a construction firm of your size, and if you like, we will spend thirty minutes on it together. He books that call. That is not a lead you bought, it is one you earned.

What we build for this

The service

Wholesalers

A wholesaler does not sell to visitors; it sells to accounts that already have agreed prices. That is a different kind of webshop from the storefronts Shopify sells.

Read more →

Questions about professional services

3 questions
Do I need a blog?

You need substance, and what you call it does not matter. What does not work is twelve short posts a year; what does work is four pieces that genuinely answer a question.

I do not want to name rates because every engagement differs.

Then name the structure: a fixed annual fee, an hourly rate, or a retainer. A visitor who knows how you charge does not need the figure to pick up the phone.

Is publishing case studies worth it?

Very, but only with numbers and permission. A case without figures reads as advertising; one with a real sum and a real problem reads as evidence.

Next step

Tell us what is wrong with what you have.

Send a short brief. You get a fixed scope, a fixed price and a delivery date back — not an open-ended engagement.